Pocket Casino - プレイヤーの撤退は遅れています。

I've been waiting since July 3rd, 2022 for my payout of €2,500 from Pocketplay Casino. Contacted the chat very often, but I kept getting consolation or excuses, among other things, the money should have been on it etc. etc...

Warte jetzt schon seit dem 3.07.2022 auf meine Auszahlung von 2500€ vom Pocketplay casino.Sehr oft den Chat kontaktiert aber immer wieder vertröstung oder Ausreden,unter anderem das Geld hätte schon drauf sein müssen usw usw...

Dear Cologne89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Let's give it a few more days and if you don’t receive your winnings, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Okay, then we'll wait a little longer

Okay dann warten wir noch was ab

Dear Cologne89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.