Pokerdom Casino - プレイヤーのアカウントは説明なしにブロックされます。

Hello! I am unable to access my account; it says that it is blocked.

I did not receive any email explaining the reason for the block.

The site support is not responding, and there's no response to my emails either. I don't understand

the reason for the block at all. I requested a withdrawal, and then the account was blocked.

I did not violate any rules. There is $376 in my account.

Здравствуйте! Я не могу зайти в аккаунт, написано, что он заблокирован.

Письма на почту мне никакого не прислали с объяснением причины блокировки.

Поддержка сайта не отвечает, на почту тоже не отвечают. Я вообще не понимаю

причину блокировки. Поставил на вывод средства и аккаунт заблокировали.

Я ничего не нарушал. На счету 376$

Dear ritter5port,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pokerdom Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas