Pokerdom Casino - プレイヤーのアカウントは説明なしにブロックされます。

Hello! I am unable to access my account; it says that it is blocked.

I did not receive any email explaining the reason for the block.

The site support is not responding, and there's no response to my emails either. I don't understand

the reason for the block at all. I requested a withdrawal, and then the account was blocked.

I did not violate any rules. There is $376 in my account.

Здравствуйте! Я не могу зайти в аккаунт, написано, что он заблокирован.

Письма на почту мне никакого не прислали с объяснением причины блокировки.

Поддержка сайта не отвечает, на почту тоже не отвечают. Я вообще не понимаю

причину блокировки. Поставил на вывод средства и аккаунт заблокировали.

Я ничего не нарушал. На счету 376$

Dear ritter5port,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pokerdom Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ritter5port,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.