PokerStars Casino - プレイヤーのアカウントが閉鎖されました。

My account was blocked immediately after my deposit. I want my deposit back this is the pokerstars skybet casino

Mein Account wurde nach meiner Einzahlung sofort gesperrt ich möchte meine Einzahlung zurück das ist das pokerstars skybet Casino

Dear Alo,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would try to contact the casino. Was this your first account created in the casino? Aren't your self-excluded in the casino brand? What payment method did you use? Did the casino provide you any explanation? Also please, if you have any proof or conversation between you and the casino regarding the case send it to nikolas.b@casino.guru. Looking forward your answer.

Best regards,

Nick

Hi yesterday I received an email from support after 5 days you want documents. I have sent the documents and now I am waiting for the answer

Hi ich habe gestern eine Email erhalten vom Support nach 5 Tagen sie wollen Dokumente haben.ich habe die Dokumente gesendet und nun warte ich auf die antwort

Please let us know if there will be any update regarding your case, for now all I can recommend you is to cooperate with the casino and send them all the required documents.

Best regards,

Nick

Dear Alo,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, we will be forced to reject your complaint.

We are now rejecting the complaint as the player is non-responsive.