Pokie Place Casino - プレイヤーの撤退が遅れています。

Pokie Place are leaving withdrawals pending for MONTHS.

I have previously had a withdrawal with them that they left pending for I believe 6 weeks before finally paying, the whole time they kept saying it would be paid the next day or that they were having problems with their payment processor etc etc... I have given them ample time to sort out their problems and now I believe they are just delaying payment hoping people will reverse and lose their winnings.

I currently have $4000 Pending withdrawal with them since 4/6/21 (almost a month now) and another $5,700 I cannot add to the withdrawal since they limit withdrawals to $4,000 a week.

Given that they are taking over a month to process a single withdrawal I do not believe the weekly limit should apply and they should process the full amount ($9700) as soon as possible.

I have included proof of my balance and also a screenshot of their own website stating "All withdrawals... approved for payment ... within 3 business days"

Thank you for your help.

Dear shamwow511,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I used a bonus, as they offer them on all deposits, but easily cleared wagering within their terms. I do not know if it is related to my account only or the casino itself, looking around the net (look on Ask Gamblers) it seems it's not an uncommon issue with them unfortunately.

Thank you very much, shamwow511, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello shamwow511,

I looked at your complaint and will do my best to help you. I would like to invite Pokie Place Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Pokie Place Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

You're just allowing them more stalling time...

Dear shamwow511,

this is standard procedure when Casino failed to respond in the set time frame.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.