Powbet Casino - 選手の退会が遅れました。

Hello i deposited 20 eur on powbet without bonus and i made it to 340 so i withdrew firstly 80 then 200 then rest 60. They claim via visa tha the withdrawal takes one to three days so i waited but 5 days passed and i talked to libe support. They said that my wothdrawals is being provessed and soon i will have my money or thaty withdrawal is in final stage. I can cancel withdrawal anytime so they are doing nothing they are forever delaying it. Because if it was processed i wouldnt be able to cancel withdrawals. i think that it is the biggest scam casino i ve ever played. Always lies no withdrawals. O wish i dont lose my money

Dear Paraskevas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested the withdrawal?

Looking forward to hearing from you.

Best regards, 

Kristina

So i changed my withdrawal method to revolut because i couldnt see green light with other methods which they claim that processing is instant.5 business days have passed still no money in my account Look at their support they are doing silly things joining and not answering or even talking other language withdrawal amount is 350 now played a little bit

Thank you for your reply, Paraskevas. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Paraskevas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.