President Casino - プレイヤーは予期せぬ出金キャンセルに遭遇しました。

This place is no good. They impose things that are not even written in their terms of service.

I deposited $50 as an initial bonus.

After that, I brought it up to $400 and requested a withdrawal. $50 x 5 equals $250. The bonus was removed. After cancelling the withdrawal, it was $250.

Not as a bonus but as a remaining balance of $250. From there, it became $600 but when I requested a withdrawal, they inexplicably cancelled $360.

This place is a scam, so it would be better to quit. They don't intend to allow withdrawals, constantly requiring additional documents for KYC every 2 days.

I advise everyone not to get involved with this place.

ここは駄目だ。利用規約に書いてないことも押し付けてくる。

50ドルを初回のボーナスで入金。

その後400ドルまでなり出金申請。50ドル×5=250ドル。ボーナスは取り除かれた。その後出金取り消してから250ドル。

ボーナスとしてではなく残金として250ドル。そこから600ドルになり出金申請した所。360ドルを何故か取り消し。

ここは詐欺だからやめた方がいい。KYCも2日おきに書類の追加追加で出金させる気がない。

皆さんここではやらないように。

Dear g7708535,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with President Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you claimed a welcome deposit bonus in the casino?
• Have you completed the bonus wagering requirement when you requested a withdrawal from the casino?
• Have you contacted casino support? Did the casino offer any explanation of the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Am I correct in understanding that you claimed the welcome deposit bonus at the casino?

(I understand)

Did you complete the bonus wagering requirements when you requested a withdrawal from the casino? (Yes, you have)

Did you contact casino support? Did the casino provide any explanation about this problem? (I did explain, but I was told that it was not in the terms of use.)

Specifically, he did not write anything about the winnings after applying for a withdrawal and canceling it.

カジノでウェルカム デポジット ボーナスを請求したと正しく理解していますか?

（理解しています）

カジノからの出金をリクエストしたときに、ボーナスの賭け条件を完了しましたか?　（完了しています）

カジノサポートに連絡しましたか?カジノ側はこの問題について何らかの説明をしましたか?　（説明をしたけど利用規約にないことを言われてこまりました。）

具体的には出金申請してキャンセルしたあとの勝ち金については何も書いていませんでした。

I have emailed them many times regarding KYC, but I have not received a response, and the official address is unknown, so there is nothing I can do about it.

KYCのことを何回もメールしているのに連絡が来ないし、公式にあるアドレスは宛先が不明だしどうすることもできない。

Do you have your interaction with the casino regarding your issue saved? Could you please share with us what the casino informed you about regarding your issue? Please send it to my email at tomas@casino.guru

Dear g7708535,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't heard anything.

なんの連絡もないです。

I am sorry for any misunderstanding,

but did you save any correspondence you had with the casino? Please send it to me so we have a more complete picture of the situation.

Send the information to my email at tomas@casino.guru

Please include your attempts to contact the casino.

I'll await your response.

I am sorry if you are in distress, please try and find professional help.

Please let me know about my questions above.

Please let me know how we can help.

Dear g7708535,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.