PrimeBetz Casino - プレイヤーは約束されたボーナスを受け取りませんでした。

Good Day,

Today, I made a deposit at the casino because a 200% bonus was advertised online. I specifically asked in the live chat BEFORE making the deposit whether I could receive this bonus, and was clearly told "Yes". It was even assured to me that a colleague of the supporter will credit me the bonus.

In the end, I did NOT receive the bonus.

Guten Tag,

habe heute bei dem Casino eingezahlt da im Internet ein 200 % Bonus angeboten wurde, ich habe extra VOR der Einzahlung im Live Chat nachgefragt ob ich diesen Bonus bekommen kann und mir wurde klar und deutlich "Ja" gesagt, mir wurde sogar zugesichert das ein Kollege von der Supporterin mir den Bonus gut schreibt.

Am Ende habe ich den Bonus NICHT bekommen.

Hello reipertmanuel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PrimeBetz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you already use the deposited money in the casino? When was the last time you spoke to the casino and what was it about? Do you have any saved chat with them where they confirm the bonus to you?

Looking forward to your answer.

Regards,

Nick

It was settled, I received my bonus after endless back and forth. Thank you for your feedback

Hat sich erledigt, habe nach ewigem hin und her meinen Bonus erhalten. Danke für ihre Rückmelde

Dear reipertmanuel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru