Dear Kotica,

We apologize for any inconvenience you may have experienced during the verification process. We strive to provide a fair and secure gaming experience for all our players, which includes verifying player identities. If you encounter any issues during the verification process, our customer support team is always available to assist you. As for withdrawals, we process them promptly according to our terms and conditions. Please ensure that you have met all the requirements for withdrawals, and if you need any assistance, do not hesitate to contact our support team.