the casinos independently withdrew money from my account m do not answer any of the 5 emails

full story

I made a replenishment from my card, the payment was frozen, the Internet bank showed that the payment would be processed within 7 days, or if the seller does not confirm it, the money will be returned to the account. I canceled the payment because I didn't want to wait. and the money was instantly returned to my bank account. and I made another deposit for this de amount, which was instantly credited to my gaming account.
and after a couple of days the casino independently charged me the first payment that I canceled. as a result, I have -20 euros in my bank account, but no money was received on my account ... the question is, where is my money? wrote 5 emails in 3 days. none were answered. disgusting customer service!!! I will write in all forums until my money is returned to me