This is my first account with online casino- to be fair I did make a couple of errors upon registration- sorted that - won a very lucky amount - wouldn’t payout due to verification- have given them more identification than I needed to with extra supporting documents. It’s been three weeks - no response and winnings are still just sitting there. What are some reasons they do not respond?
I’m not sure how to respond but very greatful casino rewards for the prompt reply. Would you have a kind of round about turn around time? Maybe an automated response while skeleton crew is on so you don’t get swamped with frustrated players lol Thanks again - merry Xmas & a happy new year.