Dear Bianca1987,

We're sorry to hear that your experience on our site was not what you expected. We take all feedback seriously, and we appreciate you bringing these issues to our attention.

We have a dedicated support team specifically focused on addressing issues mentioned in customer reviews to improve our overall customer experience. We kindly ask you to contact us at info@luckyheroes.com with more information about your experience.

We're constantly working to improve our platform and services to ensure that our players have a seamless and enjoyable experience. We hope that you will give us another chance to provide you with a better experience in the future.

If there's anything else we can do to assist you, please don't hesitate to reach out to us.

Best regards,
The Lucky Heroes Team