Dear punky1993,

First and foremost, we extend our heartfelt appreciation for sharing your valuable feedback and for your kind consideration. We deeply regret that your experience did not meet your expectations, and for this, we sincerely apologize.

We are pleased to inform you that the technical issue has been successfully addressed, and the bonus offer remains active. If you could kindly provide us with your username, we will swiftly credit your account with the allocated spins.

With Regards
Rolletto team