The bottom line is "a vendor that shouldn't be used (yet)".
There are four reasons.

1. The deposit record is not recorded correctly Whether it is Astropay or bank transfer, the deposit record is not recorded correctly and all the deposit history is recorded as "Unknown".
For this reason, when I try to withdraw money, the support says "I can't withdraw money because I don't have a deposit record" and I can't help it.

2. The place to submit the KYC is not displayed. The support person says, "There is a place to submit the KYC somewhere on the site, so get it from there." The way it is.

3. Since there is no one in the chat all the time, you can virtually only make inquiries by email.
I really need to interact with support because of bugs like 1 and 2, but chat is always empty and not working at all.

4. Even if you make an inquiry by e-mail, it will be left for a month. Since the chat is not working, the communication with the support is practically one e-mail, but this e-mail is left for about a month.
In the case of a decent vendor, if you inquire by e-mail, a ticket will be issued so that the support person will not skip the job, but there is no such thing, so you can leave it as it is.
Even so, if you wait for about a month, you will receive a reply, but since it is a strange reply, you have to send an email again.
And of course, the loop left for a long time.

Withdrawals are so terrifyingly high (at least at this stage) that you shouldn't do anything about it.

Although it says "I have Japanese language support," I was actually dismissed around 2020.
Therefore, KYC with a Japanese ID card is not possible.

Also, when depositing and withdrawing, the fee is sober because it goes through a mysterious process of "depositing in Japanese yen → cashing in dollars → cashing in Japanese yen and withdrawing".

In addition, I've been getting a lot of disconnections and freezes during play (I don't know if it's a line problem, a server problem, or an old software).
This is a story that has been reported not only by myself but also by various people.