Not much to do here for Swedish players. Only Pragmatic Play that works, others are blocked. The slow withdrawals are the dealbreaker here. We as players should never accept this. Its almost 2025 and the direct withdrawals should be mandatory. At least a maximum of 24 hours. They cancelled my withdrawal 3-4 times, saying the Iban was wrong when its not. Stay away folks.
このカジノはあまり良くありません。Legacy of Dead をプレイして、フリースピンですべてのシンボルを獲得し、0.5 ユーロの賭けで 23000 コインを獲得しました。このスロットでこれまでで最高の勝利です。サポートに問い合わせると、「入金したボーナスやフリースピンからの賞金の引き出しには制限はありません」と言われました。
それからボーナスの45倍を賭けましたが、それが完了するとすぐに（長い時間）、602ユーロがアカウントから消え、Legacy of Deadでの素晴らしい勝利から354ユーロが残りました😡私は奪われたと感じました。その後、再びチャットに入り、彼女が確認する必要があると言って長い間待った後（前に私に言った人と同じ人ではありません）、彼女はボーナスでの最大キャッシュアウトは10倍だと言いました。これはアマチュアスタイルであり、ここでプレイしないことをお勧めします。今は2024年です。プレイヤーがこのような行動や嘘、偽のライセンスを容認する必要はありません。
Not very good this casino. I played Legacy of Dead and got all symbols in the free spins, 23000 coins on 0.5 euro bet. My best win ever on this slot. So I contact support and she tells me "We do not limit withdrawals from winnings from bonuses or free spins which were credited to your deposit"
So I ask her again to be sure, "So if I wager this I can cash out anything thats left after wagering?" She answers "That is correct :)"
Then I wager the bonus 45x and as soon that is done (a loong time), 602 euro vanishes from my account, giving me 354 euro left of my nice win on Legacy of Dead 😡 I feel robbed. Then I go in chat again and after a long wait where she says she have to check (Not the same person that told me the previous) she tells me that the max cash out with a bonus is 10x. This is amateur style and I recommend you to NOT play here. Its 2024, there is no need for players to tolerate this behaviour and these lies and fake license.
Claim to have "withdrawals as fast as your internet" but its false. 24 hour wait even when verified. Not up to 2024 standard.
I edit my review after playing more here. They are very ugly and sent me a email from "VIP-support" and tricked me into cancelling my 200 euro withdrawal that been sitting for 2 days. So unprofessional and I will now crush their business. So very stupid of me but imagine this is real behaviour from the casino staff. Ugly.
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多くのプロバイダー
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チャットサポート
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ボーナスは多数ありますが、出金限度額は10倍なので注意してください。
Many bonuses, but be aware of the 10x withdrawal limit!
ボーナスの最大出金額は入金額の10倍です
The bonuses has a max withdrawal of 10x your deposit ammount
thank you for sharing your detailed feedback with us. We’re sorry to hear that your experience at Winshark Casino didn’t meet your expectations. We understand how frustrating this situation must have been, and we would like to address the points you’ve raised as transparently as possible.
Firstly, we apologize for any confusion caused by our support team's communication regarding the bonus terms. While we aim to provide clear information, it seems there was a misunderstanding about the withdrawal limits for bonuses. For clarification, regarding our general bonus terms, 10. Withdrawal of winnings from deposit bonuses and free spins is limited to 10x deposit amount. We regret if this was not communicated effectively during your chat session, and we will review this internally to ensure our support agents provide more consistent and accurate information moving forward.
As for the processing time of withdrawals, while we strive for speed, there can occasionally be delays depending on the method used or account verification requirements. We want to inform you that all financial procedures undergo in orderly fashion, therefore canceling a withdrawal request can potentially result in a delay in processing your payout.
Please note that your future withdrawal requests will be processed by our Financial Department during their working hours, as per our standard procedures.
Furthermore, you can always monitor the status of your withdrawal by visiting the History tab on our platform. Once your withdrawal is successfully processed, our Financial Department will send you a notification email, as it was made by our KYC team regarding your last payout, yesterday, at this time 2024-10-01 09:39 UTC you have been notified via email regarding successful payout.
We appreciate your feedback on this and will continue working to improve our payout times when possible.
Regarding gaming experience, we'd like to assure you that our casino has a strict system in place that prevents any form of game manipulation. Additionally, our games operate using random number generator (RNG) algorithms, which are not controlled or manipulated by the casino.
We take your comments seriously and appreciate your honesty
Should you have any further inquiries, please do not hesitate to contact us via Live Chat or email. Our dedicated support agents are available at all times to assist you.
