Pulp Casino - プレイヤーの撤退は遅れています。

Been waiting for three withdrawals now since 24th April. Told an issue with a payment provider and given the same spot and paste answers from anyone you speak to. Told will be ‘next week’ consistently since 6/5. Now told I’m not even allowed to ask questions and just to wait. Absolutely should not be trading as they are literally thieves.

Dear Sarah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I passed KYC and have withdrawn multiple times before. Without a bonus

Thank you very much for your reply, Sarah. Could you please advise what payment method to withdraw your winnings have you opted for? Was it the same one you used before?

What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

I withdrew via bitcoin which I’ve done many times before and has been fine. It’s pending.

When did you make your last successful withdrawal, please? Approximately how many days did it take?

Also, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

I last withdrew on 24/4 and it took about two days.

Thank you very much Sarah for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, Sarah,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Pulp Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Pulp Casino Team,

Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payments?

Thank you in advance for providing the information.

We would like to ask Pulp Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Last week I received a message to say I would get my withdrawals by the end of the week. Then on Monday I got the same lines about audits and banks and problems with their payment providers. It’s a load of rubbish. They aren’t honest.

Dear Sarah,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru