Pulp Casino - プレイヤーの賞金は没収されました。

I won over £8000 and it came back saying it was a complete point error which it wasn't don't play you won't get your winnings I closed my account because of this SCAM!!!

Dear Net,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Dear Net,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

You have all the relevant information in the emails that I sent

Thank you for your reply, Net. I just went through my emails and I haven't received anything from your submitted email address. Please, forward everything again to kristina.s@casino.guru. Thank you in advance.

Sent emails

Thanks for your emails, Net. I am sure you are well aware of how comp points are accumulated. You have to earn it by playing with your real money, as it is described in the casinos 'Loyalty Promo' section:

If comp points were credited to you by mistake due to a technical issue, you must understand that you gained an unfair advantage against the casino and your winnings have not been accumulated fairly and/or in accordance with the T&Cs.

I understand your frustration, but unfortunately, technical glitches occur regularly in an online casino world and they are usually out of the casino's hands. We believe, the casino proceeded correctly by resetting your balance. You even got compensation for the misunderstanding.

I am afraid that there is not much more we could do for you in this case. I can only recommend that next time you notice any bugs, please get in touch with the casino immediately to avoid any disappointments like this one.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Dear Net,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.