Pulp Casino - 選手の退場が遅れる。

Hello Rickmay4810,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pulp Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino regarding your withdrawal and what is their reasoning behind such a delay?

Looking forward to your answer.

Regards,

Nick

Nick, My account has been fully verified for about 12 months. Up until April, I have received my withdrawals with no fuss. I made 5 withdrawals in May totaling 2600 pounds and have received nothing. This was real money and not bonus. I have been sending emails to the VIP team since I made the withdrawals and have been on the chat almost every day. The last reply i got from them was 1st Sep and they no longer answer my mails. Chat just say i need to get in touch with the VIP team!

The last excuse was bank audits. I am worried that the lack of payment has something to do with the sanctions on Russia? Has anyone else received payment from them?

Hello Rickmay4810,

The delay shouldn't take that long no matter what. If the casino struggles to use a payment method, they should always offer an alternate way for the player to receive it. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks Nick. It's a lot of money that I am not willing to lose

Dear Rickmay4810,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Pulp Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Pulp Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rickmay4810,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan