Pure Casino - 選手の退場が遅れる。

I played at this casino a month ago, I have a few pending withdrawals, nothing processed at the moment probably , glad for any helps

Hello StanleyWilds,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pure Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello StanleyWilds and thank you for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello StanleyWilds

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help. I would like to put to your attention the fact that Pure Casino is not always forthcoming to resolve complaints with us and in some cases has ignored us completely, but regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

We would like to invite Pure Casino to join the conversation.

Dear Pure Casino,

Can you please provide some information regarding the player's withdrawal/s?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Representative(Vip Support) got in touch and promised to pay last week, but nothing has been paid yet unfortuanually. Hope this week changes something , anyway we'll see 

Dear StanleyWilds

Unfortunately, there has been no response from the casino to me at all. I will reset the timer for additional 7 days to see if the casino will stick to its promise as you mentioned above.

If they don't respond or pay you your withdrawal, we will close this complaint as unresolved which will have a negative impact on the casino's rating.

Great news, all transactions have been processed today,

thanks to the casino guru team and Pure casino support for the help !

This dispute can be marked as resolved

Great news, StanleyWilds. As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal