Quatro Casino - プレイヤーの預金ボーナスはアクティブ化されていません。

Deposited $10 CAD and didn't receive my match bonus for signing up. I also didn't receive my match bonus on my second day depositing neither. However I did get the 10 free spins. Website states min deposit is $10 dollars.

Dear SteffDawn79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here). We will be waiting for your reply patiently.

Best regards,

Kristina

Dear SteffDawn79,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.