Quatro Casino - 選手の退会が遅れました。

My winnings have not been paid out!

I've been trying to pay out my winnings for days, but to no avail.

There are always other excuses from support.

am helpless

Mein Gewinn wurde nicht ausbezahlt!

Seit Tagen versuche ich mein Gewinn auszubezahlen aber leider erfolglos.

Es kommen immer wieder andere ausreden von Support.

Bin hilflos.

Dear davorfarkas7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Dear davorfarkas7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.