Queen Casino - 選手の撤退が大幅に遅れた。

At Queen Casino,

Normally, the withdrawal process takes up to about 2 hours, but for my 7000$ withdrawal request, I was made to wait for an extensive time of 17 hours.

I had 50000$ in my wallet, all of which I lost, and then my withdrawal request was approved just 15 minutes later.

This clearly demonstrates the opportunity for loss I was presented with. I've had numerous discussions with the Casino support team but there's been no resolution whatsoever.

クイーンカジノにて

通常は遅くても2時間程度の出金に対して

7000$の出金申請に17時間と相当な時間を待たされた。ウォレットに50000$

あったものがすべて損失しその後15分後に出金認可された。

これは明らかな損失機会を与える行為であり、カジノ側サポートと何度も話をしているがいっこうに解決しない。

Dear homura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note that if you lost all your winnings there is nothing we can do. The player is the only one responsible for their account, active balance, and all the bets taking place, and we are not in a position to ask the casino to refund you the money you lost voluntarily during playing.

Could you please clarify how much money you currently have in your casino account? What happened with the pending withdrawal? Have you received your winnings or did you play with this money too?

Thank you very much in advance for your reply.

Best regards,

Kristina

I played with a pending deposit,

Taking time to withdraw and being given a loss opportunity

After losing 50000$, only 7000$ was withdrawn.

I lost everything.

No explanation for the delay

I applied for withdrawal of 7000$,

Other withdrawals of 5000$ and 6000$ are completed in a few minutes, but this delay can only be considered intentional.

I would like you to clarify who is spending such time with what kind of instructions.

Similarly, it led to a big loss in the online pachinko game of the provider gogoamigo.

.CRAKB2 disables jackpots

No prizes won.

At .CR Madoka Magika, the payout was forcibly stopped during the jackpot with a payout of 4.3 JPY rate against the jackpot of 17.4 yen JPY rate.

.CR Attack No. 1 can earn 41760 JPY in one jackpot, and in the history of the machine

11 consecutive payouts of about 450,000 JPY were compensated with false compensation that the payout was correct at 14,000 JPY.

In .CRZ Gundam, the cash is slow to reflect, and the casino has exaggerated that what is not reflected is reflected.

In .CR Hokuto Musou 4, the jackpot was invalidated and the continuous jackpot state was forcibly canceled.

It was reported that there was no abnormality without even being tested for reproducibility.

.CR deterioration flame 2 also pays out

It is a small payout that is different from the opportunities in Japan, but it is said that there is no abnormality.

There are so many errors, and even though we are creating loss opportunities, there is no disclosure from a third-party organization, and it is said that there is no abnormality.

This is unfair gambling and cannot be tolerated.

We provide all screenshots and videos to the casino side,

Obvious abnormalities are said to be normal. We were not told about any third-party organizations, and acted to cause delays when dealing with frequent errors and holding large amounts of cash.

This is listed by the Curacao license

Fair gambling is a dictatorial gambling that is decided only by the casino's decision-making power.

In terms of annual loss, I think it's a light loss of $ 100,000, but until recently it was ignored by support chat, and there is no abnormality in the upper management. Needless to say, I am very troubled.

If we are unable to provide fair gambling based on the errors mentioned above

I would like you to refund the $50000 or my assets that I deposited in July and August.

We also disclose to third parties

I would like you to tell me the grounds for saying that there is no abnormality.

As a final request

I think that the refund for the deposit cash in July and August will also be money laundering,

This is a compensation request for 50000$ that I finally won.

Or it could have happened at an illegal pachinko machine

$10000$ that would have been damaged by bonus invalidation or continuous invalidation will seek compensation as soon as possible.

Stop making dictatorial judgments and be more user-friendly.

Please at least test the reproducibility and report whether there is no abnormality.

I can't forgive the contradiction that I was told that this was a report from the provider, and that they spent time checking the play record in detail when withdrawing money.

I thought about uploading the image data, but due to the weight of the server, Queen Casino has it all. If you exaggerate that you don't have it, I'll spend hours uploading it.

The amount of loss from the provider gogoamigo is the biggest.

You cannot call it a casino if you can't withdraw money by triggering a casino dream.

Ask for cash with corresponding special treatment.

保留中の入金でプレイをしましたが、

出金に時間をかけ損失機会を与えられ

50000$が損失したあとに7000$のみが出金となったので、正常ではなく怒りが勝り7000$も

すべて失ってしまいました。

遅延についても説明もなにもありませんし

7000$の出金申請でしたが、

それ以外の5000$や6000$の出金は数分で完了するのに対してここまで遅いのは意図的としか考えられません。

誰がどのような指示でこのような時間をかけのか明らかにして頂きたいです。

また、同様にgogoamigoというプロバイダのオンラインパチンコというゲームにおいて大きな損失に繋がりました。

.CRAKB2では大当たりが無効となり

獲得賞金はありません。

.CRまどかまぎかでは17.4円JPYレートの大当たりに対し払い出しが4.3JPYレートでの払い出しかつ大当たり最中に強制停止となりました。

.CRアタックNo1では1度の大当たりで41760のJPYを獲得でき、機械の履歴では

11連続で約450,000JPYの払い出しに対し払い出しは14,000JPYが正しいと虚偽の補填を受けました。

.CRZガンダムでは、キャッシュの反映が遅く、反映されていないものをカジノ側が反映されていると誇張してきています。

.CR北斗無双4では大当たり無効となり連続大当たり状態を強制解除となりましたが

こちらについても再現性のテストすらされずに異常なしと報告されました。

.CR劣化の炎2においても払い出しが

日本の機会と異なる少ない払い出しになっていますがそれも異常なしと言われております。

これだけのエラーがでており、損失機会を作っているにも関わらず第三者機関の開示もなく異常がないと一点張りに言われております。

これは決して不公平なギャンブルであり許すことができません。

すべてカジノ側に対しスクリーンショットや動画などを提供しておりますが、

明らかな異常に対して異常なしと言われます。第三者機関についても一切教えてもらえず、エラーの頻繁に対する粗悪な対応及び高額キャッシュ保有時に遅延を起こす行動。

これはキュラソーライセンスが掲げる

公平性のあるギャンブルが独裁的でカジノの決定権のみで決めているギャンブルとなっております。

年間損失額でいえば100,000$は軽く損失していると思いますがサポートチャットには最近まで無視をされ、上層部は異常がない。と言い放ち、とても困っております。

上記に述べたエラーを元に公平性のあるギャンブルを提供できないのであれば

$50000または7.8月に入金した私の資産を返金して頂きたいと考えております。

また第三者機関に対しても明らかにし

異常なしと言える根拠を伝えて頂きたいです。

最終的な要望としては

7.8月の入金キャッシュに対しての返金はマネーロンダリングにもなるかと思うので、

やっと勝ち得た50000$の補填要望です。

もしくは不正なパチンコ台にて起こり得た

ボーナス無効や連続の無効について損害を得たであろう$10000$は早々に補填を求めます。

独裁的な判断はやめ、ユーザに寄り添った対応をしてください。

せめて再現性のテストをしてから異常ないのかどうかを報告ください。

こちらはプロバイダからの報告ですとだけ言われ、出金時には時間をかけられてプレイ記録を事細かくチェックしていましたという矛盾が許せません。

画像データをアップしようと思いましたがサーバの重さの兼ね合いでクイーンカジノがすべて保有しています。持っていないと誇張するのであれば何時間かけてもアップロードします。

gogoamigoというプロバイダからの損失額がなにより大きい。

カジノドリーム起こして出金できないのではカジノと呼べない。

それ相応の特別対応によるキャッシュを求める。

In this case, we believe that the most important thing is the refund of the loss at the provider, gogoamigo.

本件はプロバイダ、gogoamigoにおける損失の返金こそがなにより最重要と考えております。

In this bonanza void

I have definitely lost $10000 or more.

この大当たり無効において

確実に$10000相当もしくはそれ以上の損失をうけております。

Thank you very much for your reply, homura. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. We cannot ask the casino to refund your lost winnings. We would really like to help with this, but it is impossible this time.

Furthermore,  I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about the Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Should I provide a screenshot?

スクリーンショットを提示すればいいですか？

This is the queen casino jackpot

これがクイーンカジノの大当たり



After hitting the jackpot, it ends with no prize money



大当たりしてから賞金0で終わり



The payout rate was 4.35 yen against the Japanese yen rate of 17.4 yen per coin. When I complained, I was told that the blackout was over and the jackpot was over and the balls were properly paid. There is also evidence that even if you add 17.4 yen to the 2488 balls that can be confirmed from the LCD, the number is not enough.

ひだり上が日本円で17.4円1玉レートに対して払い出しが4.35円レートだった。 苦情をつけたらブラックアウトして大当たりが終了し適正に出玉が支払われてると言われた。 液晶から確認とれる2488玉に17.4円を足したとしても足りない数字である証拠もある

Is this even fair?

これでも公平であるといいますか？

Please note that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of thousands of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games, none of which you provided. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority you believe the casino has, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.