Queenplay Casino - プレイヤーのアカウントがブロックされました。

This is the third time I have deposited in Queenplay. And had a really good run. I won the 550 € in about 10 minutes. I wanted to change the game and I pressed the back button on the Android then I selected a new game and should log in again, have my NN. And PW. Entered and then it was written in red I would have blocked my account myself until October 20th, 2020 and if I had changed my mind I should contact the support but I don't get a response and can no longer log in

Ich habe nun das dritte Mal im Queenplay eingezahlt . Und hatte einen richtig guten Lauf gehabt . Ich habe in ca 10 min im die 550€ gewonnen . Ich wollte das Spiel wechseln und habe die zurück taste auf den Android gedrückt dann habe ich ein neues Spiel gewählt und sollte mich erneut einloggen habe mein NN.und PW. Eingegeben und dann Stande in roter Schrift ich hätte selber mein Konto bis zum 20.10.2020 gesperrt und wenn ich es mir anders überlegt hätte soll ich den Support kontaktieren aber ich bekomme keine Reaktion und kann mich nicht mehr ein loggen

Dear Holger,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your account remained blocked for one day? Please forward a screenshot of the notification. My email address is petronela.k@casino.guru. Additionally, could you please advise if you’ve ever requested a closure of any casino account in the past?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Holger,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.