QuickSlot Casino - プレーヤーがデポジットの返金を要求しています。

Hello there,

I've had my account closed on HeyCasino since

Sun, 09/20/20 6:17 pm

I later on started to play on QuickSlot without knowing it was another DMG Solution casino. I lost a total amount of 1259 eur and then i found out that QuickSlot was the sister casino.

Ther eason for acc closure:

 hey, i want to close my account permanent, got gambling problems. please close it for me.

Yesterday i spoke with HeyCasion and they wrote this:

(06:53:41)Tim G***

no i just wondering, if i close my acc here on heycasino permanent due to gambling issues/problems, can i still play on your other casinos?

(06:54:08)Tim G***

example moicasino.com

(06:54:13)Tim G***

or lyracasino.com

(06:54:39)Tim G***

just wondering if i can keep playing there without any problems or if i can't

Their answer was this:

(06:55:05)Rie

Ok, I understand,

Once we closed your account By gambling problem, you cant play our the sister casino.

--

I asked for a refund due to playing on their sister casino with a permanent account block due to gambling issues but they refused and say they do not take responsibilitys on customers with gambling addiciton.

Dear timgartz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with QuickSlot Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from QuickSlot Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

I did not close my account on all their casinos. But they told me that if i close my account on one of their sites due to gambling issues i won't be able to play on any of their sites.

Dear timgartz,

Can you please forward the communication between you and QuickSlot Casino to nikolas.b@casino.guru?

Dear timgartz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.