QuickWin Casino - プレイヤーは未解決の引き出し問題を抱えています。

Good evening!

I have been playing for one or two months with some frequency on the QuickWin site.

They offer a wide range of slots and live casino games.

I deposited 20€, 50€, 100€... even 500€ daily.

Sometimes I lost, sometimes I won, as is typical with gambling.

I never had any issues with depositing money.

I always encountered problems with withdrawals, the first time, the second, the third, and so on. Of course, my account is fully verified with all necessary documents.

Since I could NEVER withdraw, everything was re-credited to me. Unable to do anything about the withdrawal issues, I waited for days or weeks after making a withdrawal request, requesting withdrawals of 20€, 100€, even up to 500€.

This happened after winning on the slots.

Everything was re-credited to me... I tried to contact or email, but never received a response...

I just wanted my winnings back...

After months, they are now starting to respond, saying that I can't do anything about it and they are offering me a refund of 20€ as a BONUS credit.

This is after a total of about 2,000 euros in deposits from me.

I would like a refund or I want to report the site, to prevent them from scamming others like they did with me... others could be fooled even more than I was. Can you help me in any way? Thank you very much.

I look forward to your response!

Best regards.

Buonasera!

Ho giocato per uno/due mesi con frequenza, sul sito di QuickWin.

Vasta gamma di slot e di live casinò.

Depositavo 20€, 50€, 100€.. anche 500€ al giorno.

A volte perdevo a volte vincevo, come da manuale nel gioco d'azzardo.

Mai avuto problemi nel deposito dei soldi.

SEMPRE avuto problemi con i prelievi, la prima volta, la seconda, la terza e così via. Ovviamente il mio conto è tutto verificato con documenti e tutto.

Non potendo MAI prelevare, mi si riaccreditava tutto. E non potendo fare nulla a riguardo ai prelievi, aspettavo anche giorni o settimane una volta fatta la richiesta di prelievo, prelievi di 20€, 100€, anche fino a 500€ di prelievi.

Vincendo ovviamente alle slot.

Mi si riaccreditava tutto.. provavo a contattare o mandare email ma senza mai una risposta..

Volevo solo i miei soldi vinti....

Dopo mesi ora iniziano a rispondermi dicendo che non posso fare nulla a riguardo e mi rimborsano con 20€ di credito BONUS.

Dopo un totale di circa 2MILA euro di depositi da parte mia.

Vorrei un rimborso o vorrei denunciare il sito, per far sì che non truffano altri come me... c'è chi ci può cascare anche più di me. Voi potete aiutarmi in qualche modo ? Grazie mille.

Attendo risposte!

Cordiali saluti.

Dear Gerilac.lac,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you've been facing with your withdrawals at QuickWin.

To help us better understand the situation and assist you effectively, I have a few important questions that need clarification:

• Could you please confirm how much balance you currently have in your account? This will help us understand your standing with the casino.
• Can you provide any proof of your withdrawal requests (e.g., screenshots, emails, or other communications with the casino)?
• You mentioned that your account was fully verified. Can you confirm if there were any issues or additional steps requested by the casino after the verification process was completed?
• Were you informed of any specific reasons for your withdrawal being declined, or was there any mention of account or bonus-related restrictions that might have impacted the withdrawal process?

Could you kindly share any relevant communication you’ve had with the casino, especially the one where they offered you a €20 bonus credit? If you prefer, you can forward this directly to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with the case and resolve the issue. Without the necessary details, we won’t be able to take further action, and the casino may not be aware of the full scope of your concerns.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Gerilac.lac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.