QuickWin Casino - 決済が遅延しているとのクレームがあります。

Casino keeps rejecting withdrawals without any specific reason why

I deposited approx $300 and had a huge win on the slots won a total of 39000, still have over 30k in the account

Since then they keep refunding my withdrawals' (of which you can only withdrawal $800 at a time)

Quickwin continually claim you have put wrong payment details which is incorrect, they don't answer emails , they don't do verification. Their chat hosts are very difficult and unfriendly, they will not put you thru to their finance dept.

I have tried submitting my payment details approx 10 times, with correct account details and international bank codes but always get been rejected within 24 hours with the following email

Dear XXXXXXXX

We would like to inform you that your withdrawal request in amount of 800 AUD has failed to be processed successfully.In order to successfully process another withdrawal request for you, please follow the instructions bellow:

Please, resubmit withdrawal with correct bank and account details

If you have any additional questions, please do not hesitate to contact us via Live Chat.Best Wishes,

QuickWin.com Financial Department

I have tried talking to their live chat and sent emails both to their support and financial emails, i have had nil response

Any assistance is greatly appreciated

Dear donny999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning and thanks for your email

the casino has now started making small payments

happy to delete this complaint

very many thanks for your assistance

donny

Thank you for your reply, donny999. Do I understand correctly that we can consider this complaint resolved?

thats correct, thankyou

Dear donny999,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru