Rabona Casino - プレイヤーの撤退は遅れています。

I made a withdrawal of €800 at Rabona Casino. Before that, I read the AGS's, which expressly states that a payout can take 3 working days. My payment was made on March 28th, 2022, today after 5 working days the payment is still pending. In customer service or chat, I'm always told the same thing, your payout will be processed as soon as possible. I also emailed the finance department about my request, but have not received an answer to date. I don't know what that's supposed to mean!

Ich hatte im Rabona Casino eine Auszahlung getätigt in Höhe von 800€. Zuvor habe ich mir die AGS‘s durch gelesen, wo ausdrücklich steht das eine Auszahlung 3 Werktage in Anspruch nehmen kann. Meine getätigte Auszahlung war am 28.03.2022, heute nach 5 Werktagen steht die Auszahlung immer noch auf Ausstehend. Im Kundenservice bzw Chat sagt man mir immer das selbe, ihre Auszahlung wird schnellstmöglich bearbeitet. Zudem habe ich die Finanzabteilung per Mail über mein Anliegen informiert, bis dato keine Antwort erhalten. Ich weiß nicht was das soll!

Dear feritakman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Ok then I'll be patient for a few more days

Ok dann werde ich mich noch ein paar Tage gedulden

Dear feritakman,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Yes, I received my payout 👍

Ja, ich habe meine Auszahlung erhalten 👍

Awesome news, feritakman. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.