Raging Bull Casino - プレイヤーの撤退が遅れています。

Long withdrawal waits. Each time it's getting longer and longer before they even acknowledge me. They have my info, why does it take over a month?? This is so not acceptable. They are going to loose another one!

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

I would suggest checking our review for the Raging Bull Casino: https://casino.guru/raging-bull-casino-review-1:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you. Wire transfer. Yes bonus from the 14 spins after a deposit. Max withdrawal is $100

Do I understand correctly that your withdrawal is still pending inside the account without being processed or it has been sent but never reached you?

Still pending

Thank you very much, Lee, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Lee,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I have news. It looks like my withdrawal is being processed because it's no longer in my account. Keeping my fingers crossed. Thank you!!

Dear Lee,

let me know when you'll receive your winnings, please.

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Still waiting. No sign of it yet. Uggg!

We would like to ask the Raging Bull Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hey all,

Just confirming that payment went out the door to our 3rd party today, as general rule we're looking at 3-10 business days before you see that in your bank account.

Best,

Nick and Raging Bull

Thank you!!!

Lee, still nothing.

Dear Lee,

did you receive your winnings, please?

No sir

And to be honest I am done playing. I quit. They can keep their lousy money. But I do want to thank you for your help. Best regards, Lee

Could you please advise if you have received any tracking number for the payment from the casino? Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

No tracking number.

Hey all,

I checked with the requisite department and there are no known 3rd party delays currently, but on occasion they are a bit later due to transfer volume. Give it till the middle of next week, if the payment still hasn't arrived by then we'll see what needs to be done.

Tracking information is for physical checks only, for wire payment I wouldn't anticipate much notice other than it appearing in your bank account as cash.

Best,

Nick and Raging Bull

Ok. Thank you for your help.

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Good news! It came through!!!!

Dear Lee,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru