Raging Bull Casino - プレイヤーの撤退が遅れています。

Since I put in for my withdrawals I’ve been waiting over 2 weeks they told me that it had been paid out on the 23rd but my bank says it would have been in my account if they had. Every time I ask live chat they always refer to the payment provider. I’m sick of hearing this excuse. I used to play with Planet 7 Oz and they always had the same excuse as well. If I had of known it was there sister casino I would not have played here because I can’t afford to wait more than 6 weeks for my withdrawals. Could you kindly look into this for me please because every time I get your website involved I seem to get paid almost straight away. By the way my username is ***

Thanks again, Fiona S***

Dear Fiona,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made a successful withdrawal before? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

As you already know, Raging Bull Casino is one of the casinos which has long waiting payout times. We also share this information in our review about this casino:

https://casino.guru/raging-bull-casino-review-1

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina, no I haven’t had a withdrawal from Raging Bull Casino before. And I did read the review but I was hoping with the 8.4 rating out of 10 that this wouldn’t be the case. The reason I stopped playing at Planet 7 Oz was the extremely long wait time and I was not happy with the customer service I received. I just love the games from realtime gaming so I just wanted to play at the best casino that provided those games.

Kind Regards, Fiona S***

Thank you very much Fiona for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Fiona,

I’ll be taking care of your complaint from now on. I’ll try my best to resolve the issue as soon as possible.

I would like to invite Raging Bull Casino to join this discussion and participate in the resolution of this complaint.

Hi Andrej, just wanted to thank you first for looking into my case and to let you know that I went on live chat with someone from the customer service team from the casino and I’m still getting the same answer that it’s with the payment providers and it should take 7 to 10 days to appear into my bank account. Well it has now been that 10 days since it went to the payment provider. But it has been 20 days in total that I have been waiting for the first withdrawal and 18 days in total for the second withdrawal. I really hope that you can get this issue sorted out soon or at least get a definitive answer of when it will be paid into my account.

Kind Regards, Fiona S***

Hey all,

We use a 3rd party payment system Fiona and once payment is released to them they generally deliver within 10 business days depending on payment volume. We are currently at business day 7 however I can confirm that the payment was released on the 23rd of April for wire transfer and there are no known current delays. You should be seeing that money in your bank account relatively soon, thanks for your patience.

Best wishes,

Nick and Raging Bull

Thank you, Raging Bull Casino, for your reply.

Dear Fiona,

As it seems that the payment is in fact on its way, I’d like to kindly ask you to allow a few more days for the payment to reach your account and let us know once you’ve received it. I'm setting the timer for 7 days.

Hi, just letting you know that I’ve received my payment and to thank you once again for helping me with the issue I had. You have a great service, keep up the good work.

Thanks, Fiona S***

Thank you, Fiona, for the update and for using the Casino Guru complaint resolution center. We’re glad to hear that you’ve received your funds. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru