Raging Bull Casino - プレイヤーの撤退が遅れています。

I have been waiting since the 4th of June for my withdrawal. I have numerous conversations via live chat, each time for the last two weeks I have been told to check in after 3 days then it was check back in 2 days then it went to check back in 24hours.

To be told the same thing over and over again.

It's been escalated to it's busy to it's all been sent to the relevant team.

I just seem to get excuses each and every time.

im so frustrated.

I abide by all the rules stipulated.

im also an advanced skilled vip.

I don't really think that means anything, as you don't get any special extras.

Dear Sim69b,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made a successful withdrawal before? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

As you already know, Raging Bull Casino is one of the casinos which has long waiting payout times. We also share this information in our review about this casino here:

https://casino.guru/raging-bull-casino-review-1

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

thank you g the or your response.

It's not my first withdrawal.

As the rules per stipulation there was is a $2500 limit per week on withdrawals so I made one withdrawal for that amount and then I made another withdrawal for the $2000 on the 4th of June.

I received my first lot of winnings but the second is just taking forever and just doesn't seem to getting approved.

ive been a member for some time, I know my very first withdrawal took around 2 to 3 months to go through.

But as this isn't my first withdrawal I don't understand the lengthy time it's taking.

Thank you very much Sim69b for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Sim69b,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hey all,

I'll reviewed the situation Sim69b, I'll see what can be done to move things along for you.

Best,

Nick and Raging Bull

Still waiting for a response to no avail!!!

so frustrated

We would like to ask the Raging Bull Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I still keep getting the same answer,

being told to check back every couple of days. But still nothing is being done.

I very annoyed at the lack of communication from them.

I have emailed several times but got no response.

They will take my deposits and clearly answer queries on what deposit options they have, yet nothing when it comes to withdrawals that I have won fairly and abiding by there set rules.

They don't seem to stand by there own statuses set out in the rules and regulations.

Nick from raging bull.

it would be good if you could respond with information about my withdrawal as you said you were looking into it.

Apologies Sim69b for the radio silence,

I'm on the road with my family trying to take advantage of the travel window we have right now but no excuse for things not moving along for you. In fact there is no good reason I can provide as I took steps to assure things would move forward in my absence and I'm seeing they haven't, I can only grossly apologize for that.

I have contacted the requisite department directly and they have assured me we should have some movement shortly, I will check back tomorrow and if we have an approval I should be able to expedite payment as well. If there is anything else required of you one of my team will be in contact so please keep half an eye on your email inbox if you would.

Best wishes,

Nick and Raging Bull

Hi Nick,

thank you for your reply.

Lucky you having being able to travel in this crazy world right now.

we are 4 weeks into another lockdown here and have two or more weeks ahead with more restrictions each day.

hence the need for my withdrawal right now being unable to work or go any where.

look forward to hearing from you soon.

regards.

simone.

Hi Nick,

I have just been contact yet again via live chat and I have been told the same thing again.

to check back in another two to three days.

I haven't received any emails ect

please could you please respond.

simone

Greetings Sim69b,

Nothing to worry about here, approval was completed last week and payment was issued on the 23rd as a wire transfer. As a general rule once we issue payment to our 3rd party you are looking at 3-10 business days on delivery to your bank account.

Just hang tight a bit longer and you should be seeing it.

Let us know when it comes in!

Best,

Nick and Raging Bull

Dear Sim69b,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

All resolved.. I received my money in the end.

thanks Nick at raging bull.

Dear Sim69b,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru