Raging Bull Casino - プレイヤーの撤退が遅れています。

Hi, I have 2 withdrawals that I’m waiting on. The first one is for $100 that is all I was allowed to withdraw because I used bonus money for it but I done the play through and only tried to withdraw $100 because that’s all you are allowed to withdraw according to the casino rules. The date for that was the 4th of July. The next withdrawal is for $800 . I used my own money and didn’t use any bonuses. That withdrawal was on the 11th of July. I have spoken to live chat and they said that someone would get back to me in 2 to 3 business days but no one has. I have tried sending emails but they either don’t work or the recipient computer rejects it. I hope you can help me once again with this matter because I never get anything sorted out until I use casino guru to mediate for me.

Kind Regards, Fiona S***

Dear Fionoa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Was your account balance zero after you requested the first withdrawal using the bonus? Did you deposit since your first withdrawal request? Is your account verified in the casino? Also please send through all evidence and conversation between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Hi Nikolas,

After I made the first withdrawal of $100 my account had gone to zero before I deposited a few times with my own money using no bonuses at all. I then won the $800 with my money and no bonuses. My account is verified because I have made a few withdrawals already with the help of you guys every time because I’m always left waiting weeks and weeks on end. I tried emailing them but they haven’t worked for a long period of time, I don’t know what is going on. I also been on live chat with someone who says that they have escalated the issue but still nothing has happened. I hope that casino guru can be of help once again.

Thanks, Fiona S******

Hi, I was just wondering if you have any news yet please.

Kind Regards, Fiona S***

Dear Fiona,

Thank you for the additional information regarding the case and sorry for the late respond as I've been off the office for a few days. I'll now forward your case to my collegue Andrej who will be assisting you from now on.

Dear Fiona,

I’m sorry to hear that you’re experiencing issues withdrawing your winnings. I’ll contact the casino and see if I can help.

I would like to invite the Raging Bull Casino representative to participate in the resolution of Fiona’s complaint.

Greetings all,

Just confirming that payment was released to our 3rd party on the 30th of July Fiona as a wire, the two withdrawal requests were combined for a grand total of $881 (after subtracting the $15 service fee). As a general rule you are looking at 3-10 business days from the date it is paid out by the casino before it registers in your bank account. Just be patient and it should be with you shortly.

Best,

Nick and Raging Bull

Thank you, Raging Bull Casino representative, for letting us know.

Dear Fiona,

Please let us know once you’ve received the payment or if there’s any news regarding the issue. I’m setting the timer for 10 days.

Dear Fiona,

Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t respond in the set time frame, I will have to reject your complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Fiona, we are forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per Fiona’s request.

Additional comments from Fiona:

"Hi, sorry just wanted to let you know that I got paid from the casino. Thanks again for your kind help.

Thanks, Fiona S***"

Thank you, Fiona, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru