Raging Bull Casino - プレイヤーの撤退が遅れています。

I have a withdrawal pending since the 25/09 , I have had it escalated on the 10 th of October, but it’s still pending.

I still don’t even know if it’s approved or not .

it clearly states in the rules a withdrawal should only be pending for 3 to 5 day .

im just really frustrated.

i would be grateful for any help.

thanks kelly

Dear Kelly,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please confirm that this is the correct casino link? https://www.paradisoroom.com/

Dear Kelly,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.