Raging Bull Casino - プレイヤーの撤退は遅れています。

Hi so I have won $2500 on carnival room casino and I have been waiting since the 1st of February 2022 for my withdrawal...have spoke with them every couple of days with same response over and over again(just be patient your withdrawal will be processed very soon) I'm getting very frustrated now as I have waited long enough I think?

Dear flukey3233,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: I have switched this complaint to Raging Bull Casino as based on our information Carnival Room is their VIP lounge.

Hi I have made withdrawals through this casino before and yes they paid and didn't have to wait long to receive it..but over 4 months now I have waited patiently and just getting told the same crap over and over and no withdrawal...I don't think I'll play back at this casino again now

Thank you very much, flukey3233, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thankyou for helping me much appreciated

Hello, flukey3233,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Raging Bull Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Raging Bull Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

I have messaged them numerous more times with the same response just wait a little longer be patient....I think I been patient enough

Greetings all,

This case has been reviewed and we should see some movement in the coming business days.

Best wishes,

Nick and Raging Bull

Hi Nick

Thanks for answering...

So by the end of this week surely my withdrawal will be finalised is what your implying?

Hey flukey3233,

We have an approval already and in theory it should be going out for payment tomorrow. Once payment has been made to our 3rd party payment providers it is generally 3 to 10 business days on delivery but yes, that is what is implied.

Best wishes,

Nick and Raging Bull

Thanks Nick much appreciated

Thank you, Nick, for the update.

Dear flukey3233,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

Due to the above processing time frame, I am extending the timer by 2 weeks. I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

I will most definitely let you know when I have a successful withdrawal

Thankyou..

Hi..so they said 48hours from them approving my withdrawal it will be sent to my bitcoin wallet..they approved it on the 15/06/22

Still nothing from this casino

Thank you for the update, flukey3233.

As I stated above, I extended the timer by 2 weeks. If nothing changes until this timer elapses, I will ask the casino for an update. Please, let's stay patient and wait until Wednesday next week (approximately a maximum of 10 business days mentioned about by Nick).

Please let us know if your payment reaches your account earlier than the timer elapses.

Thank you for your understanding.

Hi I have received my withdrawal finally..they do pay but the wait time is a loooooooooong long wait..I will not play at that casino again.

Thankyou casino guru without your help I would still be waiting your a legend

Also thanks Nick...

Great news, flukey3233!

Thank you very much for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, Nick and Raging Bull, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru