Raging Bull Casino - プレーヤーのビットコイン経由の出金が遅れています。

I want $2500 and I was already verified. I used a no wager bonus, but it was a deposit bonus. I did it in BTC. They told me they had 7 to 10 business days to approve the withdrawal after the 10 days they said that it needed to be escalated and they said contacting another 72 hours and they’ve been doing the same thing to me for the last three weeks. My withdrawal still not approved and it still has the date 8/6/2023 the money was already taken out of my account after I asked for the withdrawal I’m just getting the runaround from them every time I talk to live support they just say it’s been escalated and wait 72 hours

Dear sanchezmoisesg888,

Thank you very much for submitting your complaint.

I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear sanchezmoisesg888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They approved my withdrawal on 8/28 I believe so I’m just waiting for it to land in my btc wallet they say 7 to 10 buisness days

Thank you very much, sanchezmoisesg888, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi sanchezmoisesg888,

I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your winnings. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Raging Bull Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? What are the reasons for delaying the player's withdrawal? When the request will be processed?

If you have any supporting evidence regarding the payment methods used by the player, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Greetings all,

I reviewed the situation and can confirm that the funds were disbursed via Bitcoin on the 29th of August, delivery is also confirmed in Blockchain Explorer.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Thanks for your reply, Nick.

Dear sanchezmoisesg888, we've just received proof from the casino representative that the money was paid out and you should receive $2266 to your Bitcoin account (the sticky bonus was deducted + BTC transaction fee). Can you please check it again if you have received the money?

Hi I did not receive my btc yet I talked to the people at coin me my wallet provider and am waiting live chat will confirm when I actually get it seems like the issue is with my wallet provider now and not raveling bull but will let u kno when this is midi gated completely and I have been paid ty

Hey all,

I can only confirm that payment was made to the Bitcoin address provided by you and Blockchain Explorer shows the transaction as complete sanchezmoisesg888. I can also see the funds are still in your wallet and have yet to be withdrawn, hopefully you can work things out with your wallet provider. Once the funds are disbursed via Bitcoin there is no way to retrieve or cancel them from our end, you will need to work with your wallet provider until you receive them. There is no further action we can take on your behalf I'm afraid.

Best wishes.

Nick and Raging Bull

U guys were allot of help I feel like we can consider it closed on ur end thank you

Dear sanchezmoisesg888, thank you for the updates. I'm sorry it turned out that there were some issues with your payment provider, but I hope they will be able to fix it soon. So far we'll reject your complaint as per your explicit request.

Please, let me know if you receive your money later, feel free to send me an email at natalia.b@casino.guru.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.