RainBet Casino - 検証の遅延によりプレイヤーの賞金が没収されました。

I won $1000 on rainbet and wanted to withdraw it, but they asked me for verification. I sent all the documents, they said that the maximum period for checking documents is 7 days, but they checked my documents for 14 days! And then they said that I have a lot of accounts and blocked my money forever ;). Although I only have 1 account on this site! Avoid these scammers, they don't pay money!

Dear ilya9982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ilya9982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi! I registered my account about 2 months ago, the documents were requested from me when withdrawing money, I sent all the requested documents. I played slots and sports betting, I didn't use any bonuses, I only played with my real money.

Thank you very much, ilya9982, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear ilya9982,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the RainBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear RainBet Casino,

Could you please provide detailed information about this case and outline the reasons why the player's account was closed and his winnings were confiscated?

Thank you in advance for your response!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ilya9982,

I have discussed your case with the casino representative outside of this thread and was informed that the closure of your account and the forfeiture of your winnings are solely based on your sports betting activities at RainBet Casino.

I regret to inform you that, since your issue is primarily related to the sports betting section of RainBet Casino, we are unable to provide the necessary assistance in this case. Unfortunately, we do not currently have a dedicated department to address issues related to sports betting, and therefore, we are unable to offer the expert perspective needed to conduct a thorough and detailed investigation of your case.

Given the reasons outlined above, I must reject this complaint.

If you have any further questions or discrepancies, or encounter any issues with this or any other casino, please do not hesitate to contact us again.

Thank you for your understanding.

Best Regards,

Kubo