Rainbow Spins Casino - プレイヤーのアカウントがブロックされました。

I had deposited money into my account by pay by mobile. Not for the first time.

All payment methods and I'd have been verified multiple times.

After winning around £490 I submitted a withdrawal (not my first withdrawal).

At this point I was asked to resubmit payment proof which I did. When I went to check the progress I no longer could log in.

Since then I have had my winnings withheld and no response from customer service in over a week.

Dear Relentless1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus, please? Do I understand correctly that you did not receive any confirmation regarding successful verification after you submitted the last document (proof of payment)?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Relentless1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.