Rajabets Casino - ラジャベットでは選手のKYC認証が遅れている。

I am waiting from 21/8/2023 for kyc .and I uploaded photo id front back and light bill .. please help everything is good in Rajabet but kyc process is too much delay. I have to withdraw I need my money ..

Hello paritoshjha87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello sir

I have started playing on Rajabets from last 2 Months. In starting everything was alright, but when i won big amount in the casino they started asking me for my documents for kyc process.

I have uploaded my documents on 21st August and the documents were (Id card Front, Back and Electricity Bill). Its been More than 3 weeks since i uploaded the documents but they are still on waiting.

None of my documents are approved yet, all are on waiting state. And i am asking on Customer support everyday but not getting any proper reply from them.

Please help me to resolve the issue.

Yesterday my kyc verification will be rejected only two document government id front back is approved then I uploaded selfie and bank statement please tell rajabets that please approve document on urgent basis because I waiting for kyc Last 4 weeks and I am in critical condition. Please help

Waiting for reply from last 2 day with you request sir please reply to me

No update from your end 20 hr left . please help

Hello paritoshjha87,

Which documents were rejected by the casino and why, did they specify it? Could you forward the rejected ones to nikolas.b@casino.guru?

I would like to point out that every party have 7 days to respond and spamming with post won't make it faster.

i have uploaded my I'd card front and back on 21 August.

they were successfully approved on 12 Sept.

but after that they were asking for selfie and bank statement

I have uploaded them too, but they are not approved yet and are on waiting state only

I am wondering why kyc process taking soo much time.

I am Waiting for my kyc to be done from last 1 month

but it is still not approved fully.

please help me on this matter so that my kyc will be done Asap.

thanks

Nick sir please reply please help me.

Hello paritoshjha87 and thank you for the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

In the meanwhile, please try to resend the documents which were rejected by the casino (try in better quality or other format).

Wish you best luck resolving it.

Regards,

Nick

Hi paritoshjha87,

I've just reviewed your case and am sorry that you came across such an issue. In order to help you resolve the problem, I will contact the casino.

I'd like to invite Rajabets Casino to join this conversation and participate in the investigation.

Can you please provide us with any reasons for the delay in the completion of the KYC procedure which causes the problem with the withdrawal request for the player?

Thank you.

Regards,

Tomas

Hello Tomas,

Could you please share an e-mail address for an explanation of the user's issue?

Dear Rajabets casino

Sir please explain me also . I am in trouble sir it's humble request please help me . With my kyc verification.

Dear Rajabets Casino,

Sure. Here is my email address: tomas.k@casino.guru

Kindly let me know once you send the information. Thank you.

Kind regards,

Tomas

Hello Tomas,

The email is sent from our end.

Dear paritoshjha87,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts and using the bonuses which you normally wouldn't have been allowed to get. The casino acted correctly and within its terms and conditions.

Sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Rajabets Casino, for providing information and your cooperation.

Best regards,

Tomas