Raptor Casino - プレイヤーはフリースピンについて不平を言います。

I have often noticed that if you get free spins in games (which is rare), you will be thrown out. Then you log in again and win just 0.84 cents of the total free spins with a stake of 0.40.

even with bets of €1.00 or €2 the same thing happened.

always thrown out before the free spins start and mini wins

Des öfteren ist mir aufgefallen, wenn man bei Spielen ( was selten vorkommt) Freispiele bekommt, wird man rausgeworfen. Dann loggt man sich wieder ein und gewinnt bei einem Einsatz von 0.40 grade mal 0,84 Cent der gesamten Freispiele.

selbst bei Einsätzen von 1,00 € oder 2€ ist das gleiche passiert.

immer erst mal rausgeworfen bevor die Freispiele losgehen und Mini gewinne

Hello Claudia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Raptor Casino. Allow me to ask you a few more question before we would move forward.

Do I understand it correctly that your game closes as soon as you should get free spins there? Did you ever experience this issue in a different casino? Could you please advise if your disputed amount is something that you have lost due to this glitch or what is it based on? Do you have any evidence of your statement? Did you contact the casino with this issue?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

Dear Claudia,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.