Raze Casino - プレイヤーのアカウントは閉鎖されました。

I opened my account a few days ago and was playing normally. I did not take a bonus.

Today when trying to log-in, I get a message saying my account was blocked. The support agent could not assist me and give me the reason of the block. My 1000$ usdt deposit is still locked in there and I can't access my funds!

Dear basedschalke,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with your blocked account and the funds you cannot access.

To better understand your situation and assist you more effectively, could you please clarify the following:

• What type of games did you play on the platform before your account was blocked?
• Is the $1,000 USDT the amount you deposited, or does it include winnings as well?
• Have you received any communication from the casino explaining why your account was blocked, or have they provided any guidance on how to resolve the issue?
• Did you experience any unusual activity or messages on your account prior to it being blocked?

If you have any relevant communication with the casino, such as emails, chat transcripts, or screenshots, please forward them to petronela.k@casino.guru. These details are essential for us to evaluate your case and mediate effectively with the casino.

Your cooperation is crucial for us to proceed with your complaint. Without your input and the necessary details, we won’t be able to move forward or resolve the matter.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an extremely high volume of complaints, we kindly ask for your patience. While we aim to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you happy holidays!