Raze Casino - プレイヤーのKYC検証が遅れています。

KYC verification for my proof of residence is not being approved.

No matter how many times I explain, they don't understand.

KYCの住民票を承認してくれない

何度も説明しても理解しない

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your home address seems to be the only issue here? Have you provided any other documents and have they all been approved?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

It was approved but the balance was forfeited

Hello,

There is a clear violation of the bonus terms in article 1.16. Using bonus funds solely for progressing through the bonus stages of a game is prohibited.

Unfortunately, we regret to inform you that the decision is final.

nice to meet you,

承認されたけど　残高没収された

こんにちは、 

記事 1.16 にボーナス規約への明らかな違反があります。ゲームのボーナスステージを進めるためだけにボーナス資金を使用することは禁止されています。 

残念ながら、決定は最終的なものであることをお知らせいたします。 

よろしく、

I've been playing the Book of 99 slot for a long time.

If you play tens of thousands of times, you will reach the bonus stage.

There has only been one ped fluctuation!

I don't understand the meaning of forfeiture.

Bad Casino

Book of 99 スロットをずっとプレイしてた

何万回転もプレイしていればボーナスステージにはいく

ペッド変動も一回しかしていない！

没収の意味が分からない

悪質カジノ