ReadyCasino - プレーヤーは、引き出しの遅れと顧客サービスの質の悪さに不満を抱いています。

The way you're handling things is truly unprofessional. You've been attempting to delay my withdrawal for several days now, presumably in the hope that I'll lose my winnings. On the 5th of February, I won €3000 from a live casino game. I immediately made two withdrawals. The first withdrawal was successfully credited to my account within a day

but the second withdrawal is still processing. Usually, the Dama Casino is much quicker with withdrawals, like Blitz Starz, Slotvibe, Green Spin bet etc.. there, they are processed and transferred within minutes to a few hours.

The chat support wasn't very helpful either, always resorting to the same excuse (The finance team is very busy because it has so many withdrawal requests). My gaming experience here was truly terrible.

Es ist wirklich sehr unprofessional was sie da machen. Sie versuchen seit paar Tage meine Auszahlung zu verzögern in der Hoffnung, dass ich mein gewinn wieder verliere. Am 05.02 gewann ich 3000€ vom Live Casino Spiel. Ich habe direkt zwei Auszahlungen gemacht. Die erste Auszahlung war nach einem Tag erfolgreich an meinem Konto gutgeschrieben

aber die Zweite Auszahlung ist noch immer in Bearbeitung. Normalerweise die Dama Casino sind am schnellsten mit der Auszahlung wie z.b Blitz Starz, Slotvibe, Green Spin bet usw.. dort werden Sie in Paar Minuten bis paar stunden bearbeitet und überwiesen.

chat Support war da nicht sehr hilfreich und ist immerhin mit demselben Argument ( Das Finanz Team ist sehr beschäftigt, weil er so viele Auszahlung anfragen hat). Es war wirklich sehr schlechte Spiel Erlebnis hier.

Dear jaafarmustafa32,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The case was solved

The casino has already transferred the money

Thanks

Best regards

Den Fall wurde gelöst

Das Casino hat das Geld schon überwiesen

danke

mit freundlichen Grüßen

Dear jaafarmustafa32,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru