Red Dog Casino - プレイヤーの賞金は没収されました。

I had 135€ in my account. I played no deposit bonus and completed the wagering requirements. Reddog blocked my account. I want to claim my winnings.

Dear Rahelahmed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://reddogcasino.com/en/terms/:

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Since there is no longer a possibility to register an account from a restricted country (see the screenshot below), I would like you to advise how long ago you have registered your account?

Is there a registration email that you could forward to petronela.k@casino.guru?

Additionally, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location when opening the account? Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thanks for your comment.

Please find my email.

Thank you very much, Rahelahmed, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rahelahmed!

I will take care of your complaint from now on. I would like to invite representatives of Red Dog Casino into this complaint in order to help us resolve the issue.

Hello Rahelahmed,

Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50GIFT and your balance was considered as bonus one until deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 5/21/2021, however the required deposit was never made. Also, the account was never verified over the phone and no documents received according to KYC procedure. In addition to that the last login to the account was made on 6/13/2021 and there were no logins anymore before the country has been restricted by provider.

Considering all above mentioned as well as your playable balance at the time of account closure which was €135, though the minimum amount required for Payout is €150, it won’t be possible to request a Payout.

Regards,

Red Dog Casino Team

I saw in resolved case there was 147€ claimed by a person. Same as my case from Reddog Casino. If 147€ can be paid why can't my 135€?

Please send me my winnings.

FYI

https://casino.guru/red-dog-casino-casino-website-doesn-t-load-properly

Dear Rahelahmed,

Unfortunately, Red Dog Casino has their rules clearly written and you have agreed with them when registering. As it was described by the casino, there was a significant time frame to try to withdraw your winnings, which did not happen and since the casino is not accepting players from your country, we fully understand, that the possibility of depositing and verifying now is a bit too late.

Regarding the reference to the other case with Red Dog Casino, which is already solved, it seems that this player had deposited and verified before Bangladesh became restricted and therefore the casino was able to proceed to payout

I am sorry, but there is nothing that we can do for you in this case and the complaint will be rejected as 'unjustified'.