Red Dog Casino - プレーヤーがKYC検証を完了するのに苦労しています。

KYC issue 
They are turning me around to approve my validation request. I sent all documents that they asked. 

Dear Mehrdad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. It seems that the casino has a strict verification process, but it's not unusual. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have started the verification process? Thank you in advance for your reply. 

Best regards,

Petronela

Hello Petronela 

I E-mailed all documents which they request for validation, even bitcoin wallet address in the fill-up forms at Tue, Apr 7, 5:08 PM.

I contacted customer service and the guy told me everything is fine and your validation would be approved by Monday, [it should be approved among 2-3 business days]

on Apr 13, 2020, at 7:57 AM I received an email from the casino that they told me: [You are one step away from validation your account for payouts. Please send us your BitCoin wallet address typed in and please clarify if it is a static address]

I replied to this email the same day and sent a static Bitcoin wallet address again.

After this every time that I contacted them, they telling me everything is fine and tomorrow you will be approved or the accounting department will contact you. as usual, nobody contacted me, and they turning me around every day.
best regards

Thank you very much Mehrdad for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much 

Hello Mehrdad, 
I’m sorry to hear about your negative experience with the casino. It seems that this casino has a stricter verification process, but it is not unusual. I would like to know whether the casino gave you some reason for delaying your verification. Could you send me the communication with the casino, please? You can forward it here: yuliia.k@guruadmins.com
Thank you in advance for your reply. 

Dear Juli
the Issue is resolved
thank you very much for your service. 

by the way the Casino Guru is an awesome site, and truly I appreciated of your help
I will give this site 10 out of 10  
best regards
Mehrdad 

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center.We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.