Refuel Casino - プレイヤーの撤退が遅れています。

On the website they told withdrawel cash out instantly that not true. Mostly they dont completed the witdrawel and you must wait days for it. The customer support say differents things the one say very soon then 48 hours then 72 hours. Thats not fun to play anymore then they must say that also on the website.

Dear Samantha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question before we would try to contact the casino. Are you verified in the casino? Did you play with real or bonus balance? How long have you been waiting for your withdrawal? Please note, that it's usualy a longer procces in almost every casino. In most cases it may take up to 2-4 weeks to receive your money, specialy if it's your first withdrawal request. Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Dear Samantha,

We haven't hear from you in a while. Please note that your complaint will be rejected if you won't respond to us within the next 7 days.

The complaint will be now rejected.