Rembrandt Casino - プレイヤーの撤退が遅れています。

Good afternoon, I have made several deposits to this platform and in my last bets, I won and requested a withdrawal which was approved on 09/06/2024, and another on 09/11/2024. Neither of them has been deposited to my bank account. They only tell me to be patient but do not offer a solution. For this reason, I am reaching out to this page, which is the only one I have seen that has information about these cases. I have sent many messages, and the response is always the same.

Buenas tardes he realizados varios depósitos a esta plataforma y en mis últimas apuestas he ganado y solicité un retiro el cual fue aprobado el día 6/09/2024 y otro el días 11/09/2024 y ninguno de los dos ha sido ingresado a mi cuenta bancaria solo me dicen que tenga paciencia pero no me ofrecen una solución por tal motivo recurro a esta página que es la única que he visto tiene información de ayuda acerca de estos casos. He mandado muchos mensajes y la respuesta siempre es la misma.

Dear jlfcarmona77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina