RichKing Casino - プレーヤーの払い戻しが遅れています。

Rich king casino promised to refund 640 but are saying 4 to 6 months for the refund to be processed it’s been 4 months and I’m still waiting

Hello Gibo1235,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with RichKing Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did you request for a refund from the casino? Is your account currently still active or it is closed? When was the last time you contacted the casino and what was their respond regarding the pending refund?

Looking forward to your answer.

Regards,

Nick

I found they don’t have a uk license so I asked to close my account and they agreed to refund the deposits

they say 4 to 6 months wich is far too long I contacted the casino via chat yesterday but they say they will get back to me but never do.

Hello Gibo1235,

Is the balance you requested for refund still on your casino account or you played it away?

Dear Gibo1235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.