Richy Casino - プレーヤーの賭け金の拠出が機能していません。

Made a third deposit with a 250% bonus. The deposit about hail immediately began to play for the bonus, after 2 I found out that the wagering was 0%, wrote to support, they said we would solve the issue, after 2 days again 0%, at night I checked 5.7%) and I played a hundred games in these 4 days, more than 30 hours of play, I should have won back the bonus already. Now it is May 20, and I made a deposit on May 16 and played every evening, and won back 5.7%. Support does not respond to email or chat.

Сделал третий депозит с бонусом 250%. Депозит про град сразу на бонус начал играть, спустя 2 обнаружил, что отыгрыш составил 0%, написал в поддержку, сказали решим вопрос, спустя 2 дня опять 0%, ночью проверил 5.7%) а я за эти 4 дня сыграл в сотню игр, больше 30 часов игры, бонус отыграть я должен был уже. Сейчас 20 мая, а депозит делал 16 мая и играл каждый вечер, а отыграл 5.7%. Поддержка не отвечает, ни на почту , ни в чате.

Hello dxlive86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Richy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you check the wagering contribution of each game you played? Is it possible to forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account not verified. Wagering started working, but after 5 days. Support never answered. I made a bet as if I won back x100. The complaint can probably be closed, just leave a review.

Не проверена учётная запись. Отыгрыш начал работать, но спустя 5 дней. Поддержка так и не ответила. Ставок сделал как будто х100 отыграл. Жалобу наверно можно будет закрыть, просто оставлю отзыв.

Dear dxlive86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru