Ridika Casino - プレイヤーの撤退は無効になりました。

Hello, while withdrawing money, a window pops up saying "Thank you for your payment will be transferred to the account within 5 days" and then I get a message that I have to play with this money to turn the amount to 1740 EUR and I did not have any bonus because I canceled it ... in return instead of 230 they offer me 60 euro from the last 3 payments .. please help

Dear Lukasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru? Could you please advise when you’ve cancelled the promotional offer? Was it before any wagering has begun?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lukasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.