Rigged Casino - プレイヤーの撤退は遅れています。

Identity verification has already been approved, but approval of funding sources has not yet been completed. It's been over 2 weeks since I applied for withdrawal, and it's been over 1 week since I submitted the certificate of funding, and I've been escalating via chat, but I haven't received any contact yet.

・ No bonus is used

・ It is the same payment method as deposit and withdrawal.

・ The last successful withdrawal was on December 3th.

・ Of course you can log in

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I made a deposit and played without using any bonuses.

It looks like you've won a lot, but in reality you're losing because you have more deposits than withdrawals.

Please call the rigged casino and tell us about the current situation.

I fully understand your frustration, leon0618. However, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive, allow some time to casino to thoroughly check your documents, and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

I was asked to resubmit the documents

This is the 4th time

Help me

Thank you very much, leon0618, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello  leon0618,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to ask Rigged Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Now that the documents have been approved a few hours ago, we have confirmed that all withdrawal applications have been approved and received.

I am very happy and grateful.

Thank you very much for your response Rigged Casino.

Dear leon0618,

Can you confirm you have received your payment?

Yes, it has already been confirmed

This problem has been resolved

Hello leon0618,

I'm glad to hear that your issue was resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.