Rizk Casino - プレイヤーのアカウントがブロックされました。

I have used rizk for about a month now. My account is fully verified and I had no issues up to a few days ago when I was playing a blackjack hand and the system suddenly kicked me from the game before I saw my cards. I have been onto 5 different live chat operations and sent 6 emails asking for clarification as to why my account is blocked for no reason and they just keep telling me it’s with the relevant team. I tried to withdraw 390 before my account was blocked and they blocked my withdrawal and are withholding the money. I don’t care if I never use rizk again I just want my balance paid back to me. As I am currently being robbed of money that is rightly mine

Dear Dman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds into your account? Did you receive any explanation from the casino why your account has been closed? Have you withdrawn any winnings successfully in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They have unlocked my account all of a sudden so this case can be closed. Thank you

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Dman, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru