Rizk Casino - プレイヤーのアカウントがブロックされました。

I have had endless livechat contact and automatic mail contact with theese guys but nothing is solved ! it all started in april-22 when the game suddenly crashed and i was thrown out from the site and when i tried to login a sign came up with the text - your account has bin locked contact support- so i had done one bet for 1 kr in the game that crashed and i stated that to the live chat person who was telling me to wait for an email that would tell me further instructions… I have no job and no income so i cant give them that so i have bin given them transactions and all u could ask for to verify my self and where i have my funds and all that i get in respons is the same automatic mail everytime I contact live chat they say the same thing -wait for the right department to get in contact to u and the automatic mail respons is there again! And i never seem to get my account unlocked nor can I get my money back ! There should be only 199kr there but thats not the reason i wanted to clear this out because it is a small amout it doesnt mean that they should have them! And one more frustration in this is the amout of money left in my account on the site have differ everytime i have asked in the live chat! So im suspisious regarding that too and honestly i dont think i Will ever see that money again, going back and fourth like this

Dear Bellytte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please explain how long have you been a player in the casino before your issues began? Was your balance (200kr) accumulated with or without a bonus?

Could you please advise which documents you have already provided to the casino and when exactly did you send the last one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I have sent in bank statements on several occasions during these months (since April-22) and the last one was probably 3 weeks ago, I have probably been a customer of the casino since 2018 something like that, but I have not played regularly and it was a long time between the times that I visited the site but I deposited SEK 200 and I had already received a bonus from them, so no bonus from them! What I have received is a demand via email saying that I must submit papers confirming how I get my assets! And because I lack something like that, I haven't been able to send it in, but I have sent papers that, for example, confirm a deposit from my account to their account and then I have sent in a bank statement with name and account, and as time goes by, I have received send in new current account statements every time I've had the nerve to get into this mess!

Jag har skickat in kontoutdrag vid flera tillfällen under dessa månader ( sedan april-22) och senast var nog 3 veckor sedan, jag har nog varit kund hos casinot sedan 2018 något sådant ,men jag har inte spelat regelbundet och det var långt mellan gångerna som jag besökte sidan men jag satte in 200kr och jag hade redan fått bonus hos dom så ingen bonus på dom ! Det som jag mottagit är ett krav via mail som säger att jag ska skicka in papper som bekräftar hur jag får mina tillgångar! Och eftersom jag saknar något sådant har jag inte kunnat skicka in det , men jag har skickat papper som tex bekräftar insättning från mitt konto till deras konto och sedan har jag skickat in p kontoutdrag med namn och konto och jag eftersom tiden går så har jag fått skicka in nya aktuella kontoutdrag varje gång jag orkat ge mej in i detta tjafs !

Dear Bellytte,

Casinos usually are required to ask for documents about the source of income, when your withdrawals or deposits exceed a certain level or due to regulatory requirements. It's fairly common practice and we usually advise players to fully cooperate with casinos in order to complete the verification procedure.

Could you please forward the communication exchange between you and the casino regarding the source of income issue to my email address tomas@casino.guru? I'll await your reply.

Dear Bellytte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.